Read a message

When you open an e-mail message in Microsoft Office Outlook Web Access, it's displayed in the read message form.

The read message form heading displays the following information:

From The name (or e-mail address) of the sender or organization.

To add the sender of a message to your Safe Senders List, right-click the sender's name or e-mail address, and then select Add Sender to Safe Senders List.

To treat all messages from a sender as junk e-mail, right-click the sender's name or e-mail address, and then select Add Sender to Blocked Senders List. When you do this, Outlook Web Access also moves the sender's message to your Junk E-mail folder.

To The names (or e-mail addresses) of the primary recipients.

To add a primary recipient to your Safe Recipients List, right-click the recipient's name or e-mail address, and then select Add to Safe Recipients List.

Cc The names (or e-mail addresses) of the carbon-copy (cc) recipients.

To add a carbon-copy recipient to your Safe Recipients List, right-click the recipient's name or e-mail address, and then select Add to Safe Recipients List.

Subject The subject of the message.
Sent The date and time the message was sent.

Tips To get more information about a sender or recipient, such as the person's street address or phone number, double-click their name in the From, To, or Cc box.

To add the sender or any of the recipients to your Contacts folder, right click the name, and then click Add To Contacts.

If the Reading Pane is turned on, you can view information about the sender or any of the recipients by double-clicking the person's name in the message preview.

Create a rule from a message

To create a rule based on the characteristics of a message, click Create Rule on the toolbar. For more information, see Create a rule.

Open a message

Locate the message you want to read in the public folder or Microsoft Exchange mailbox folder. New e-mail messages always arrive in the Inbox and are displayed in bold type.

Tip To mark a message you've opened or read as unread, select the message, and then press CTRL+U. To mark a message as read, select the message, and then press CTRL+Q. You can also right-click the message and select Mark as Unread or Mark as Read on the shortcut menu.

Double-click the message to open it, or select the message and then press ENTER.

Delete a message

To delete a message or multiple messages from a folder in the main Outlook Web Access window, select the messages and then click Delete on the main toolbar.

Tip To select consecutive messages, click the first and last messages in the series while holding down the SHIFT key. To select non-consecutive messages, hold down the CTRL key as you click each message you want to delete.

To delete an opened message, click Delete on the toolbar.

Note All deleted messages are sent to the Deleted Items folder. They aren't permanently removed until you delete them from the Deleted Items folder.

Move or copy a message

You can reorganize posted messages and e-mail messages in your mailbox. You can move or copy a message to an existing folder or to a new folder. You can also drag messages between your Exchange mailbox folders.

To move or copy a message to an existing folder

Open the message you want to move or copy.
On the toolbar, click Move/Copy .
In the Move/Copy Item dialog box, select a destination folder and then click Move or Copy.

Tip You can also move or copy a message without opening it. Open the folder that contains the message, select it from the list of messages, and then click Move/Copy Button image on the toolbar. Follow the same procedure as above.

To move or copy a message to a new folder

Open the message you want to move or copy.
On the toolbar, click Move/Copy .
In the Move/Copy Item dialog box, click New.
In the Create New Folder dialog box, in the Name text box, type a name for your destination folder.
In the Folder contains menu, select the appropriate item for your new folder, and then click OK.
In the Move/Copy Item dialog box, select the new folder, and then click Move or Copy.